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FAQ
Sizing, delivery, returns, the brand: answers to the questions we get asked most. Another question? contact@bylmte.com, we reply within 24 hours.
The brand
What is LMTE?
LMTE stands for La Meute (the Pack): a group of friends born in the 90s, now a creative collective based in Paris. The brand draws on art and culture, guided by one line: “Culture breeds culture”. Read our story.
Why “chapters”?
Each collection is a chapter, like in a history book. Each one tells the story of a culture: sport, street, literature… They don’t have to follow on from one another. Chapter 01, Azingo, is about sports culture and the Gabon Panthers.
Where does the name Azingo come from?
Azingo is the name of a lake in Gabon's Moyen-Ogooué province. For decades it gave the national team its nickname, “Azingo National”, before the team became the Gabon Panthers. We tell the whole story in the Journal: The Azingo jersey: the story of Gabonese football’s most iconic shirt.
Will pieces be restocked?
Pieces are made in small runs: a sold-out size may not come back. To hear about the next drops, sign up to the newsletter at the bottom of the page or follow @bylmte on Instagram.
Sizing and care
Which size should I choose?
The jerseys have a unisex oversized fit. Take your usual size for a loose look, or one size down for a closer fit. The size guide on each product page gives the chest and length of every size.
How do I take my measurements?
Measure your chest under the arms, at the widest point. For the length, measure from the top of the shoulder to the bottom of a top you like to wear, and compare with the size guide.
What are the jerseys made of?
100% breathable technical polyester, just like a match jersey.
How do I care for them?
Machine wash at 30 °C, inside out, and do not tumble dry. The print and colours will stay intact longer.
Orders and payment
Which payment methods do you accept?
Bank cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. Payment is handled by Stripe: LMTE never has access to your card details. Your bank may ask you to confirm the payment (3D Secure).
Do I need an account?
No. All we need is your email and address at checkout. You’ll then get a confirmation email with your order summary.
I made a mistake in my order, what should I do?
Write to us as soon as possible at contact@bylmte.com with your order number. If the parcel hasn’t shipped yet, we’ll do our best to fix the address or the size.
Do prices include VAT?
Prices are in euros and there is nothing to add on top, apart from delivery. LMTE is a sole trader: VAT not applicable, article 293 B of the French Tax Code.
Delivery
How long does delivery take?
Orders ship within 2 to 4 working days. Then allow 2 to 5 working days in France (priority shipping with express), 5 to 7 working days in the European Union, and 5 to 10 working days in the rest of the world.
How much is delivery?
France: €6.50 standard, free from €70, or €8.50 express. European Union: €11.50. Rest of the world: €18. The exact amount is shown before payment, once you enter your address. All rates.
Do you deliver to Gabon and abroad?
Yes, to nearly 50 countries: France, the European Union, Switzerland, the United Kingdom, the United States, Canada, and much of Africa (Gabon, Cameroon, Ivory Coast, Senegal, Congo, Morocco…). For Gabon, parcels are delivered to a pick-up point in Libreville.
Are there customs duties?
Outside the European Union, the destination country may charge customs duties or import taxes. They are not included in our prices and are paid by the recipient.
How do I track my parcel?
As soon as it ships, you’ll get an email with your tracking number. Parcel late or damaged? Write to us at contact@bylmte.com with your order number (and a photo if the parcel is damaged): we will sort it out with the carrier.
Returns and exchanges
Can I return an item?
Yes, you have 14 days from delivery to change your mind, no reason needed. Email us with your order number, then send the item back within the next 14 days. Return shipping is at your expense. Return conditions.
When will I be refunded?
Within 14 days of your request, to the payment method used for the order. The refund covers the item and the original delivery cost (at the standard rate). We may wait until we receive the item, or proof that it has been sent back.
Can I exchange my size?
Yes. Write to us, send the item back (return shipping at your expense) and we’ll ship the right size as soon as it arrives, if it’s in stock. If not, we’ll refund you.
My item is faulty, what should I do?
Every piece is checked before shipping. If an item is faulty, send us your order number and a photo of the problem: return costs are then on us, and we offer a replacement or a refund. You also benefit from the legal guarantee of conformity (2 years).
Contact us
How can I reach you?
By email at contact@bylmte.com, we reply within 24 hours, or on Instagram, @bylmte, and on TikTok, @lmte.officiel.